Privacy Policy

This policy covers how IC Group treats personal information that we collect and receive through our Pobox.com and Listbox.com web sites. Personal information is information about you that is personally identifiable, such as your name, address, email address, or phone number, and that is not otherwise publicly available.

Your Personal Information
When you register with us, we ask for your name, mailing address, telephone numbers, and a security question of your choosing. We collect, store, and use this personal information to confirm your identity when you contact us, and to contact you regarding your account. We also use cookies as described below. If you do not provide that information accurately, you reduce our ability to confirm your identity as the account holder. IC Group is not liable for any changes made to your account as a result of our inability to confirm your identity.

Because we do not derive income from advertising, we do not aggregate your personal information for marketing purposes. However, we may use your data to determine some basic information about our user base (for example, how many customers do we have in a particular country.)

We do not sell, loan, lease, give away, share or in any other way make your personal information or your Listbox address available to parties other than IC Group, Inc. and its affiliates, except:

  • When you have given us permission (example: to deal with another company on your behalf);
  • When you have violated our Terms of Service, and misused your Listbox account for spam or other prohibited uses;
  • In the event of a merger or a transfer of all or substantially all our assets to a third party, provided that we will notify you before personal information becomes subject to a different privacy policy;
  • To comply with law or legal process (subpoenas), or to establish or exercise our legal rights or defend against legal claims. If your information has been subpoenaed from us, you will be informed unless we are specifically barred from doing so by the subpoena.

Accessing and Changing Your Account Information
You can access and edit your account information at any time. In fact, we encourage you to keep this information up to date, lest we try to call you and find the phone number disconnected. Your personal information can be edited at https://www.listbox.com/login/account/

Your account can be canceled at any time by responding to invoices with "cancel", or by contacting our Customer Service staff at support@listbox.com. If you ask us to delete your account, your account will usually be deactivated and deleted from our user registration database within 1 hour. Please note that information may remain in back-up storage for some further period of time.

Security
We have physical, electronic, and procedural safeguards to protect personal information about you; however we cannot guarantee that someone won't be able to circumvent these safeguards. These safeguards include, but are not limited to, mandating password protection for all accounts, confirming that a request to send personal information or passwords to email addresses not listed in an account was submitted by a person authorized to do so for that account, encrypting credit card and password information within our system, and taking measures to protect our servers, databases and other system components against intrusions, tampering, and other attacks.

Advertising
We do not sell advertising space on any of our websites. You may see notices about our own products, but we do not use your eyeballs to make money.

We also do not distribute ads by email, either to Listbox listowners or through our mailing lists. We do not even tell you about our own products, except if you asked us to, or there is a change that will affect or has affected your service (recent examples: the @Home outage, changes to SMTP service.)

Cookies
We do use cookies. Why? It's the simplest way, technically, to allow you to use our website. We know that it would be possible to run the site without cookies, but it is a needless complication. Here's what our cookies do:

  • If you check the box that says "Remember my username in the future", we put a cookie on your machine that does exactly that. It doesn't expire, because it would be useless if it did.

  • If you don't check that box, you will get a cookie once your password has been authorized. It will authorize your browser to access your session. Your session contains information about who you logged in as, which list you are using, and any messages you may be writing or files you may be importing. This insures you don't lose information if you accidentally close your browser window. This cookie expires when you log out, or after a year.

We do not issue third-party cookies. You will most likely receive cookies from one of these 3 domains: pobox.com, listbox.com and icgroup.com (our parent company.)

Customer Service and System Maintenance
All messages sent to our customer service department are saved indefinitely, and become our property. If you contact Customer Service, we reserve the right to change your account settings or send email to your account in order to solve the problem. You may also receive test emails if we detect a problem with your account, even if you have not contacted us.

Anonymity
Pobox.com is not an anonymous remailer. Your forwarding address may be revealed to your correspondents through bounce messages.

Ownership Issues
All data, including emails, list content, subscriber lists and any list information disseminated through the Pobox.com or Listbox.com services, is the express property of the account owner and/or the author of a particular message.

List Privacy
We do not make any information about our lists public. There is no system-wide database of lists. We do not provide listnames to people making inquiries. All of our privacy policies apply to your list subscribers as well as yourself.

Information We Store
We do not store Pobox messages coming through our servers. Once we receive a message, we immediately attempt to process it, and send it to your forwarding address. We will keep that message in the following cases:

  • There is a problem with your forwarding address. We will attempt to resend the message for a maximum of 5 days.

  • You have set your email or spam filters to discard the message. We will keep the message for 2 weeks, in case you discarded something you wanted. Discards may also be used to tune the spam filters.

List messages are kept for up to 3 months, or up to 50 messages, whichever is higher, in order to provide a thorough archive for debugging problems.

Children
Children under the age of 13 are not eligible to hold Pobox.com or Listbox.com accounts and should not submit any personal information to us.

Changes to the Policy
We reserve the right to update this privacy policy. If there are material changes, we will post notification prominently on our web site prior to implementing the changes.

Contact Us
If you have any questions about our privacy policy, or there are any categories that you think we haven't covered, please let us know! We tried to be as comprehensive as possible, but we'd like to know if we missed anything. You can contact us at pobox@pobox.com, or send us paper mail at

IC Group, Inc.
1100 Vine St., Suite C8
Philadelphia, PA 19107

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